Cleo Satin Crystal

We understand that plans change, you can cancel orders as long as the order hasn’t been shipped. We advise you to book in advance knowing that you have time to cancel or change your order at late notice. After your order has been shipped we are unable to cancel. In the scenario in which a Renter may request a refund in respect of a rental item, these must include the following:

a. The item is not as described or is defective.

b. The item does not arrive by the rental start date.

c. The Renter cancels a confirmed rental request 48 hours before the rental start date.

Shipping cost is not included in the price of the item. A flat rate of $20 NZD is applied during checkout. This amount will cover shipping & a prepaid return bag.

Once your order is placed, you will receive a confirmation email along with a tracking number. Please ensure you place your order at least 4 days before your special occasion. 

To be able to process weekend orders in time for Friday delivery, we require that orders are made no later than 12pm on Tuesdays.

All bags will require a signature at the given address so please ensure you, or someone else is available to sign. In the event that no one is available to sign, the parcel will be redirected to a local depot for you to collect.

Once your hire period is up, send your items back in the bubble wrap provided and anything else your item was sent in. You will receive a prepaid courier bag and instructions with your parcel. Please make sure to read the instructions carefully and return the bag on the end date of your rental period.

Return date takes effect once the bag has been returned and scanned by the courier company. 

 

For more information, please read our Terms & Conditions